Why Independent QA — No Vendor Bias, No Conflict of Interest

When the same firm tests your software and sells the tools — their advice is not independent. It cannot be. Resync was founded specifically to fix this.

2019

Founded in NZ

70+

NZ engineers

AoG

Marketplace approved

Zero

Vendor tool commissions

What Makes a QA Consultancy Truly Independent?

There is a conflict of interest at the heart of most QA consulting. When the same firm that tests your software also sells the testing tools, trains your staff on their proprietary platform, and earns recurring licence fees from the stack they recommend — their advice is not independent. It cannot be.

True independence in QA means three things: no proprietary tools to sell, separation from delivery, and no recurring revenue dependency. Resync was founded in 2019 specifically to deliver this. We have one client interest to serve: yours.

No Proprietary Tools to Sell

When a QA firm builds and sells their own automation or performance testing products, they have a financial incentive to recommend those products regardless of fit. Resync recommends the best tool for your context — Playwright, Selenium, Tricentis, UiPath, JMeter, k6 — without earning a licence fee from the answer.

Separation from Delivery

When the firm testing the software also built it, the tester reports to the same leadership as the developer. That structure suppresses hard findings. Resync is always separate from delivery — our testers answer only to quality, not to a programme director who needs the milestone to pass.

No Recurring Revenue Dependency

If your QA partner earns managed-services fees that depend on a particular platform being in use, they have a financial reason to keep you on it. Resync’s engagements are designed to transfer capability and leave your team stronger — not to create dependency.

The Resync Independence Model

  • Founded 2019 by Renee Kerslake — specifically to bring genuinely independent QA to NZ
  • 70+ engineers across New Zealand, embedded without delivery allegiance
  • All-of-Government (AoG) Marketplace approved supplier
  • Tool-agnostic — Playwright, Selenium, Tricentis, UiPath, k6, JMeter, Postman
  • Sector experience: government, banking, insurance, energy, healthcare, retail

Why Does This Matter?

Quality assurance is meant to be the honest answer to “is this software ready?” When the tester has a financial interest in the answer being yes — that honesty is compromised.

New Zealand’s largest programmes — core banking transformations, government digital services, regulated platform migrations — cannot afford compromised QA. The cost of a production defect in a banking system or government payments platform is not just financial. It is reputational, regulatory, and sometimes human.

Independent QA is not a premium. It is the baseline for programmes where quality actually matters.

Talk to New Zealand’s Leading Independent QA Consultancy

We’ll give you an honest view — even if the honest view is that you don’t need us.